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Free shipping worldwide. Delivery time: 2–3 working days within the EU and 4–6 days for other territories.
Your package will include your purchase receipt, the case for your glasses and a cloth to clean your glasses.
As soon as your order leaves our warehouses, we will send you an email to alert you that your order is on its way. This email will include a tracking number. You can also track it from your account.
If you are not satisfied with the condition of the product you receive, you can return any item free of charge within seven days and we will return your money. Contact our Customer Service department at : info@zenbarcelona.com or WhatsApp : +34 93 592 10 46.
Shipping to your optician for you to try on the glasses is free. Delivery periods: During the reservation process for the glasses, you choose the pick-up date to try them on at your optician.
As soon as your order arrives at the optician, we will contact you to let you know. You can also track it from your account.
If you are not satisfied with the condition of the glasses when you pick them up from your optician, talk to your optician directly so we can send a new pair to your optician.
If the order has still not left or has not been prepared at the warehouse, we can cancel it and automatically return your money to the card or PayPal account you used for the purchase. If not, contact us after the product arrives to return it or simply reject the package.
To process the cancellation, contact our Customer Service department at info@zenbarcelona.com or by phone / WhatsApp at +34 93 592 10 46.
Reimbursement to your account: depends on the type of card you have used to make the purchase.
There is no obligation to buy when we send the glasses to an optician. Contact our Customer Service department and we will alert the optician.
To process the cancellation, contact our Customer Service department at info@zenbarcelona.com or by phone / WhatsApp at : +34 93 592 10 46.
In the case of eyeglasses, there is no reimbursement necessary, given that nothing is paid in advance. Glasses are always paid directly in at the optician.
We will send them at no cost to you to the optician you select during the selection process. You can select the day and time that suits you best. The glasses will be at the optician's in 4-6 business days. The purchase process will be carried out directly at the optician's if you decide to keep them. If you finally decide not to keep them, we will take care of everything together with the optician, you will not have to worry about anything. Click to shop service is a non-obligation service. You can cancel or change your order, no sweat. You just need to contact our Customer Service department, who will cancel the previous order and help you find a new optician that best fits your needs. Once you’ve done that, you simply need to make another order online and select your new chosen optician.
Factory defects: in such case we will send you a completely new pair of glasses. Our guarantee policy offers cover for up to 36 months.
To claim a guarantee exchange, contact our customer service department at info@zenbarcelona.com
We'll send you a UPS prepaid return label for the defective product and you'll receive your new product within 2-4 business days of receipt at our warehouse. We will send you a UPS label for the return of the defective product.
For glasses bought from an optician you must return directly to the optician where you bought them. Inform us of what has occurred so that they can apply the corresponding warranty policy.
To return glasses bought from an optician you must return to the optician where you bought them. The terms and conditions of return will depend on the return policy established by the individual optician.
Any product may be returned free of charge within 14 calendar days from receipt of the order and we will return your money.
Contact our customer service at info@zenbarcelona.com, or any other of the means of contact we offer, attaching a filled out copy of the withdrawal form you will find attached to our General Terms and Conditions, or send us an unequivocal statement of your wish not to continue with your purchase.
As soon as we get your request, we will acknowledge receipt by email.
Once your request has been approved, we will send you a prepaid UPS label to return by drop-off on any UPS Access point service or contact UPS for pick-up at home service.
Once we receive the product we will return your money.
Please note that all products must be returned undamaged, in their original packaging and with all the accessories present at the time of purchase. If the products are not returned to us in their original conditions, you will be liable for any damage to the products. Please make sure you return all the items in their original state in order to avoid incurring any charges.
For glasses bought from an optician you must return to the optician where you bought them. The terms and conditions of return will depend on the return policy established by the individual optician.